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Potter County Clears Way For ‘NextGen 911’

May 23rd, 2021

Potter County has signed on for improvements to its emergency communications network through migration to the long-awaited “NextGen 911.” Commissioners Nancy Grupp, Paul Heimel and Barry Hayman approved an agreement that paves the way for a system that will reduce response times and improve interagency communications. A 2015 state law calls for all 911 systems to be upgraded to a digital (internet protocol) system. NextGen 911 provides a faster, more resilient system that allows voice, photos, videos and text messages to flow from the public to the 911 network. It also improves dispatch center management of call overload, natural disasters, and transferring of 911 calls based on location tracking. To pave the way for NextGen 911, Potter County completed a $4 million systemwide upgrade in 2018-19. The project involved 14 communication towers with fiber-optic service, microwave relay technology and other infrastructure.

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